Farhan Virji
Kwela Leadership & Talent Management
Farhan has over 20 years’ experience working in tech in roles ranging from building software to building and leading teams. As a software developer turned Customer Success / Experience Executive, he has the unique ability to blend technical understanding, customer experience, and business process management. Farhan has helped build and rebuild the customer success teams and programs at several tech startups in Vancouver, which required a lot of operational changes, people leadership, business development, and change management. He is passionate about solving complex problems and doing so by applying the principles of continuous improvement, as well as instituting a data-driven culture.
Over the years, Farhan has held various leadership positions, both in his professional career and in several volunteer / community capacities. Farhan has a Master of Business Administration, his Project Management Professional (PMP) certification, and a Bachelor of Technology.